ALLDUCKS AFTER SALE SERVICE & ASSISTANCE
Guarantee conditions
  • 1.The guarantee is accepted only the demands  presented with the invoice or coupon prooving the purchase; no alteration or cancellation shall be on the certificate.
  • 2.Allducks obligations are limited to the repair or, at its own discretion, to the defective parts replacement.
  • 3.The product guarantee shall immediately decay  if the product is modified and adapted to technical and safety norms different from the ones in force in the country the product was conceived and manufactured for. 
    No refund is foreseen for damages deriving from the above-mentioned modifications.
  • 4.The guarantee does not cover:
    a) Periodical checks, maintenance, repairs or replacement of worn out parts.
    b) Transport, handling or installation costs relating to this product.
    c) Improper use, mistakes in the operation and incorrect installation.
    d) Damages caused by fire, water, natural phenomena, storms, incorrect power supply, or any other cause not depending on the manufacturer.
  • 5.This guarantee neither influence the rights of the customers envisaged by law, according to the national applicable laws, nor the rights of the customer towards the reseller deriving from the purchase contract. 
    In case there were no national applicable laws, this guarantee shall be the only safeguard for the customer and neither the manufacturer nor his distributor will be responsible for accidental or indirect damage to their own products deriving from the infringement guarantee conditions.

For UK customers only


UK HELP-LINE: 0845 136 2012
Mo-Fri: 0900-1900
Sat: 0900-1700
Sun:1000-1600

For all other countries customers

send your inquiry directly to Allducks through this website.
In case you require any kind of technical information or assistance please fulfill the following form and send us your inquiry.
You will be contacted wery soon by a technician in order to solve your problem.

Name of the dealer/store:

Name of the dealer/store*:
City*: Date of  purchase*:
State*:

Customers identification:

First name*: Last name*:
Address*:
Mobile*: Tel.:
Fax: E-mail*:

Product identification:

Item
(see on the cartoon box or  on instruction manual)*: 		how many remotes control do you have?*:

ELECTRONIC BOARD IDENTIFICATION

Il est trés important de vérifier le code de la carte sur le cirquit imprimé de la carte Dans certins modèles la référence est aussi indiqués sur une etiquette sur la carte

swing gate opener:  12 bit radio transmission  coded*
CTR35 - CTR35S CTR41 CTR42 - CTR42S
rolling code radio transmission  coded**
CTH41 CTH42S CTH44 Solar
Sliding gate opener:  swing gate opener:  12 bit radio transmission  coded*
CTR36 CTR43
rolling code radio transmission  coded**
CTH43
Garage door opener: swing gate opener:  12 bit radio transmission  coded*
CTR29 - CTR29S CTR29E
rolling code radio transmission  coded**
CTH29S CTH29E CTH44-G  Solar
Park-defender: rolling code radio transmission  coded**
MP20

*12 bit radio transmission  coded  = the radio transmission code is a fix 12 bits code. The remote controls of this generation can be coloured, semi-transparent or blue, but always with semi-transparent bush buttons (ref. 6203). They are compatibles with "CTR" electronic boards only

**rolling code radio transmission  coded = the radio transmission code is a continuously changing code. The remote controls of this generation  are always  dark blue with dark blue or red push  button (ref. 6203/rol or 6204). They are compatibles with "CTH" electronic boards only
Describe  your problem, and make your inquiry: